SERVICE AGREEMENT

This Service Agreement (“Agreement”) is entered into as of the date Client completes the online purchase or signs the applicable order form for the Services (“Effective Date”), between the individual or entity identified as Client in the applicable order form or online checkout (“Client”) and Renforcer Ventures LLC, doing business as Go Long (“Service Provider”).  

Client wishes to be provided with the services set forth in one or more attached exhibits (each, a “Services Exhibit”), and Service Provider agrees to provide such services in accordance with this Agreement and the applicable Services Exhibit(s).  

NOW, THEREFORE, in consideration of the mutual covenants and promises contained herein, the Parties agree as follows:

1. SERVICES

1.1 Services. Service Provider will perform the services described in the applicable Services Exhibit attached to this Agreement, which may include workshops, presentations, coaching programs (including Go Long’s Micro‑Accountability Program), and related professional services (collectively, the “Services”). The specific inclusions, format, and duration of the Services shall be as set forth in the applicable Services Exhibit.  

1.2 Subcontractors. Client acknowledges and agrees that Service Provider may, at its sole discretion, use subcontractors and consultants to perform some of the Services. Service Provider shall remain responsible to Client for performance under this Agreement.  

1.3 Other Clients. Service Provider may represent, perform services for, and contract with other additional clients, persons, or companies as Service Provider, in its sole discretion, sees fit.  

2. FEES AND EXPENSES

2.1 Fees. As full and complete compensation for all Services under this Agreement, Client will pay the fees (“Fees”) as set forth in the applicable Services Exhibit and/or order form for the specific Services purchased.  

2.2 Expenses. Client shall pay Service Provider for reasonable out‑of‑pocket expenses incurred solely in connection with performance of the Services (the “Expenses”), if and as specified in the applicable Services Exhibit.  

3. BILLING AND PAYMENT

Client shall pay Service Provider in accordance with the billing and payment procedures described in the applicable Services Exhibit and/or order form (for example, invoice‑based payments for workshops, or upfront payments via Stripe, wire transfer, or bank transfer for Go Long’s Micro‑Accountability Program).  

Client shall have no right of offset or withholding under this Agreement. Any amounts not paid when due may be subject to a late fee of fifty dollars (US $50) or the highest fee allowable by law (whichever is less), and Service Provider may, at its option and without further notice, withhold further Services until all amounts have been paid in full. Such withholding of Services shall not be considered a breach or default of Service Provider’s obligations under this Agreement.  

4. COMPLIANCE WITH LAWS; PERMITS AND LICENSES

Each Party shall obtain and maintain in force, at its own expense, all licenses, permits, insurance, and approvals required for its performance under this Agreement, and shall comply with all applicable statutes, ordinances, regulations, and laws.   

5. WARRANTY

The Services are professional services and coaching. Service Provider does not warrant in any form the results or achievements of the Services or any resulting work product or deliverables. Service Provider warrants that the Services will be performed by qualified personnel in a professional and workmanlike manner in accordance with generally accepted industry standards and practices, and in compliance with applicable laws.  

6. LIMITATION OF WARRANTY

THE WARRANTY SET FORTH IN SECTION 5 IS EXCLUSIVE AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE WITH RESPECT TO THE SERVICES, WORK PRODUCT, OR DELIVERABLES PROVIDED UNDER THIS AGREEMENT, OR AS TO THE RESULTS WHICH MAY BE OBTAINED THEREFROM. SERVICE PROVIDER DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT. CLIENT’S EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY IS RE‑PERFORMANCE OF THE SERVICES, OR, IF RE‑PERFORMANCE IS NOT POSSIBLE OR CONFORMING, REFUND OF AMOUNTS PAID FOR SUCH NON‑CONFORMING SERVICES.  

7. OWNERSHIP OF WORK PRODUCT

This is not a work‑for‑hire agreement. Unless otherwise specified in a Services Exhibit, the copyright in all deliverables created hereunder for Client shall belong to Service Provider. All intellectual property rights in all pre‑existing works and derivative works of such pre‑existing works and other deliverables and developments made, conceived, created, discovered, invented, or reduced to practice in the performance of the Services hereunder are and shall remain the sole and absolute property of Service Provider, subject to a worldwide, non‑exclusive license to Client for its internal use as intended under this Agreement, and Service Provider retains all moral rights therein. This Agreement does not grant Client any license to any of Service Provider’s products, which products must be separately licensed.  

8. CONFIDENTIAL INFORMATION

8.1 Confidential Information. The Parties acknowledge that by reason of their relationship hereunder, each may disclose or provide access (“Disclosing Party”) to the other Party (“Receiving Party”) certain confidential and proprietary information (“Confidential Information”). Confidential Information includes, without limitation, non‑public information regarding a Party’s business, operations, finances, clients, suppliers, products, strategies, intellectual property, technology, and this Agreement’s terms.  

8.2 Use and Care. The Receiving Party shall maintain the Confidential Information in strict confidence, use it solely for purposes of performing or receiving the Services, and disclose it only to those of its employees, subcontractors, consultants, and representatives who have a need to know and are bound by confidentiality obligations no less protective than those in this Agreement. The Receiving Party shall protect the Confidential Information using at least the same degree of care it uses for its own similar information, but no less than reasonable care.  

8.3 Exceptions. Confidential Information does not include information that: (a) was lawfully in the Receiving Party’s possession before receipt; (b) becomes public through no breach of this Agreement; (c) is independently developed by the Receiving Party without use of the Disclosing Party’s Confidential Information; (d) is rightfully received from a third party without restriction; or (e) is disclosed with the Disclosing Party’s prior written consent.  

8.4 Required Disclosures. If the Receiving Party is required by law, court order, subpoena, or other legal process to disclose Confidential Information, it shall (to the extent legally permitted) provide prompt written notice to the Disclosing Party and reasonably cooperate (at the Disclosing Party’s expense) in seeking protective orders or other appropriate remedies. The Receiving Party shall disclose only that portion of Confidential Information that it is legally required to disclose.  

8.5 Unauthorized Use or Disclosure. In the event the Receiving Party discovers any unauthorized use, dissemination, or disclosure of Confidential Information, it shall promptly notify the Disclosing Party and take commercially reasonable steps to mitigate the impact and prevent further unauthorized use or disclosure. The Parties agree that any breach or threatened breach of this Section may cause irreparable harm, and the Disclosing Party shall be entitled to seek injunctive relief in addition to any other remedies.  

8.6 Return or Destruction. Upon the Disclosing Party’s request or upon termination or expiration of this Agreement, the Receiving Party shall promptly return or destroy all copies of Confidential Information in its possession or control, except as required to be retained by law or for archival purposes. The obligations in this Section shall survive for two (2) years after termination or expiration of this Agreement.  

9. INDEMNIFICATION

Each Party (the “Indemnifying Party”) will indemnify, defend, and hold harmless the other Party, its officers, directors, employees, and agents (the “Indemnified Party”) from and against any final court judgment or settlement arising from personal injury or tangible property damage to the extent caused by the gross negligence, willful misconduct, or fraud of the Indemnifying Party or its employees, subcontractors, or agents in connection with this Agreement. The Indemnifying Party’s liability under this Section shall be reduced proportionally to the extent any act or omission of the Indemnified Party contributed to such liability. This Section states the entire obligation and exclusive remedies with respect to indemnification under this Agreement.  

10. LIMITATION OF LIABILITY; ACTIONS

Except for each Party’s confidentiality obligations under Section 8 and indemnification obligations under Section 9, in no event shall either Party be liable to the other for any incidental, consequential, indirect, special, exemplary, or punitive damages, including but not limited to lost profits, loss of use, loss of time, inconvenience, lost business opportunities, damage to goodwill or reputation, or costs of cover, regardless of whether such liability is based on breach of contract, tort, strict liability, or otherwise, and even if advised of the possibility of such damages or such damages could have been reasonably foreseen.  

Subject to Client’s obligation to pay the Fees, each Party’s aggregate liability for any and all claims relating to the Services or this Agreement shall not exceed the Fees paid or payable by Client to Service Provider under this Agreement in the six (6)‑month period immediately preceding the events giving rise to such liability, and shall not exceed the total Fees paid or payable if related to Services performed.  

No action shall be brought for any claim relating to or arising out of this Agreement more than one (1) year after the cause of action accrues, except for claims for unpaid Fees.    

11. COOPERATION OF CLIENT

Client agrees to comply with all reasonable requests of Service Provider and shall provide Service Provider with access to all information, personnel, and systems reasonably necessary for performance of the Services. For coaching Services, this includes completing any required onboarding or intake steps in a timely manner, attending scheduled sessions on time, and engaging meaningfully in the coaching process, including by responding to reasonable communications and participating in agreed follow‑through.   

12. TERM

The term of this Agreement with respect to particular Services shall be determined by the applicable Services Exhibit (the “Term”). Each Services Exhibit may specify its own period of performance and may start and end on dates defined therein (for example, fixed 3‑, 6‑, or 12‑month terms).  

13. TERMINATION

13.1 Termination for Convenience or Breach. Client acknowledges that, in order to serve Client, Service Provider may reserve time on its calendar and begin preparation work in advance. Unless otherwise stated in the applicable Services Exhibit, Fees are non‑refundable. Client may elect to stop using the Services at any time; however, Client shall remain responsible for all Fees for the applicable Term, and any unpaid Fees shall become immediately due and payable upon such election, unless otherwise agreed in writing. In the event of a monetary breach by Client, if such breach is not cured within ten (10) calendar days after written notice, Service Provider may terminate this Agreement (or the applicable Services Exhibit) immediately upon expiration of such notice period.  

13.2 Termination for Bankruptcy, Insolvency, or Legal Inability to Perform. Either Party may terminate this Agreement immediately upon written notice if the other Party: (a) becomes or is declared insolvent or bankrupt; (b) is the subject of a voluntary or involuntary bankruptcy or similar proceeding that is not dismissed within ninety (90) days; (c) ceases to do business in the normal course; or (d) makes an assignment for the benefit of creditors. This Agreement shall terminate automatically upon any determination by a court of competent jurisdiction that either Party is excused or prohibited from performing all material obligations hereunder.  

13.3 Obligations Upon Termination. Termination of this Agreement for any reason shall not discharge either Party’s liability for obligations incurred hereunder and amounts unpaid at the time of termination. Each Party shall provide reasonable cooperation upon termination to avoid unnecessary disruption. Upon termination, each Party shall return or destroy the other Party’s Confidential Information as set forth in Section 8.6.  

14. RELATIONSHIP OF THE PARTIES

The Parties are independent contractors. Nothing in this Agreement shall be construed to create an employment, agency, partnership, or joint‑venture relationship between the Parties. Neither Party has authority to bind the other or incur obligations on the other’s behalf. Each Party is solely responsible for payment of compensation and benefits to its own employees.  

15. FORCE MAJEURE

Neither Party shall be liable for any failure or delay in performance (other than payment obligations) to the extent caused by events beyond its reasonable control, including civil commotion, war, fire, flood, accident, earthquake, inclement weather, telecommunications or network failures, governmental regulations, strikes or labor disputes, terrorism, pandemics, epidemics, public health emergencies, acts of God, or similar events (“Force Majeure Events”), for so long as such event is in effect. The affected Party shall use reasonable efforts to notify the other Party within five (5) business days of the occurrence of a Force Majeure Event and to resume performance as soon as reasonably practicable.  

16. ARBITRATION

Unless precluded by statute, the Parties mutually consent to the resolution by final and binding arbitration of all claims or controversies arising out of or relating to this Agreement or the Services, to the fullest extent permitted by law. Arbitration shall be administered by the American Arbitration Association (“AAA”) in Seattle, Washington, before a single arbitrator, and conducted pursuant to the AAA’s then‑applicable rules. The arbitrator shall apply the substantive law (and law of remedies, if applicable) of the State of Washington and/or federal law, as applicable.  

Either Party may initiate arbitration by serving written notice to the other Party and filing a demand with the AAA in Seattle, Washington. Discovery shall be allowed as provided under the applicable AAA rules, sufficient to allow the Parties to fairly arbitrate their claims and defenses. The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration provision, including any claim that all or part of this Agreement is void or voidable. The arbitrator’s decision shall be final and binding, and judgment thereon may be entered in any court of competent jurisdiction. 

This Section does not prevent either Party from seeking emergency injunctive or other equitable relief (including under AAA’s emergency rules) related to unfair competition or unauthorized disclosure of Confidential Information.  

17. ATTORNEYS’ FEES

If either Party incurs legal fees or costs to enforce this Agreement or any rights under this Agreement, the prevailing Party shall be entitled to recover its reasonable attorneys’ fees and costs from the other Party, in addition to any other relief to which it may be entitled.  

18. SEVERABILITY; HEADINGS; SURVIVAL; RIGHTS CUMULATIVE

If any provision of this Agreement is held by a court of competent jurisdiction to be illegal, invalid, or unenforceable, the remaining provisions shall remain in full force and effect. Headings are for convenience only and shall not affect interpretation. Any provisions that by their nature should survive termination or expiration (including payment obligations, confidentiality, indemnification, limitation of liability, and dispute resolution) shall so survive. The rights and remedies provided herein are cumulative and not exclusive of any rights or remedies provided by law or equity.  

19. COUNTERPARTS; NOTICES; WAIVER; ENTIRE AGREEMENT; MODIFICATION

This Agreement may be executed in counterparts (including via electronic signature), each of which shall be deemed an original and all of which together shall constitute one and the same instrument.  

All notices required under this Agreement shall be in writing and deemed effective when delivered by hand, registered or certified mail (return receipt requested), recognized overnight courier, or email with confirmed receipt, to the addresses last designated by the Parties.  

No waiver of any term or right under this Agreement shall be effective unless in writing and signed by an authorized representative of the waiving Party. The failure of either Party to enforce any provision shall not be construed as a waiver of that provision or any other provision.  

This Agreement, together with all applicable Services Exhibits and order forms, constitutes the entire agreement between the Parties regarding the subject matter hereof and supersedes all prior and contemporaneous agreements or communications, whether written, oral, or electronic. No modification or amendment shall be valid unless in writing and signed by authorized representatives of both Parties.  

EXHIBIT A – GO LONG’S MICRO‑ACCOUNTABILITY PROGRAM

1. DESCRIPTION OF SERVICES

Go Long’s Micro‑Accountability Program (the “Program”) is a fixed‑term coaching engagement focused on accountability, implementation, and follow‑through on Client’s goals. Services are delivered primarily via text‑based coaching, plus scheduled live video or phone sessions.  

“Client” may be an individual purchasing the Program for themself or an organization purchasing the Program for one or more designated employees (“Participants”). Where an organization is the Client, Participants must comply with these Program terms, and Client remains responsible for all Fees.  

2. TERM AND START DATE

  • The Program is offered in fixed terms of 3, 6, or 12 months (each, a “Term”).  

  • The Term selected by Client (3, 6, or 12 months) is indicated on the order form or at checkout.  

  • The Term begins on the date of the strategy and intake call, which is when text coaching access starts.  

  • Client must complete any required onboarding steps and schedule the strategy and intake call within thirty (30) days of purchase, unless otherwise agreed in writing by Service Provider. If Client fails to do so, Service Provider may treat the Program as forfeited, with no refund, and shall have no further obligation to provide Services under this Exhibit.  

3. PROGRAM INCLUSIONS

For each 3‑, 6‑, or 12‑month Term, the Program includes:

1. Strategy and intake call    

  • One (1) 60‑minute strategy and intake call at the start of the engagement, used to clarify goals, define focus areas, and establish accountability structures.  

2. Monthly live sync‑up sessions    

  • One (1) 60‑minute live sync‑up session per month during the active Term, delivered via video or phone and scheduled using Service Provider’s online scheduling tool (currently Calendly).  

3. Text‑based accountability coaching    

  • Ongoing text‑based coaching via Client’s choice of SMS, Signal, or WhatsApp.  

  • Available Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time, excluding U.S. federal holidays.  

  • Service Provider aims to respond to messages within twenty‑four (24) hours on business days. Messages sent outside those hours or on holidays may be reviewed and responded to on the next business day.  

Text coaching is intended for accountability check‑ins, progress updates, brief clarifying questions, and short strategy or mindset support related to Client’s agreed focus areas. It is not intended for lengthy, real‑time conversations or continuous back‑and‑forth messaging. Service Provider may request that complex matters be addressed in live sessions instead of via text.  

4. FEES AND PAYMENT

  • Program Fees for the 3‑, 6‑, or 12‑month Term are as shown on the applicable order form or checkout page at the time of purchase.  

  • Unless otherwise agreed in writing, all Program Fees are payable as a single upfront payment for the entire Term, via Stripe, wire transfer, or bank transfer.  

  • All Program Fees are non‑refundable, including in cases of early termination, non‑use of any portion of the Services (such as unused live sessions or text access), no‑shows, late cancellations, pauses, or changes in level, except where otherwise required by applicable law.  

  • Where Client is an organization purchasing for Participants, Client remains responsible for all Fees regardless of whether individual Participants fully use or complete the Program.  

5. SCHEDULING, CANCELLATIONS, RESCHEDULING, AND NO‑SHOWS

  • Client schedules the strategy and intake call and the monthly 60‑minute live sync‑up sessions using the scheduling links provided by Service Provider, subject to Service Provider’s availability.  

  • Client may cancel or reschedule a session more than twenty‑four (24) hours before the scheduled start time using the scheduling tool, subject to Service Provider’s availability.  

  • If Client cancels, requests a change, arrives more than ten (10) minutes late, or does not show for a session within twenty‑four (24) hours of the scheduled start time, that session is forfeited, and no reschedule is guaranteed. Any reschedule after a late cancellation or no‑show is at Service Provider’s sole discretion.  

  • The scheduling platform’s technical ability to allow Client to click “cancel” or “reschedule” at any time does not override this policy, create any right to a refund, or guarantee a replacement session.  

6. TEXT COACHING AVAILABILITY AND BOUNDARIES

  • Text‑based coaching is available Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time, excluding U.S. federal holidays. Messages sent outside those hours or on holidays may be reviewed and responded to on the next business day.  

  • Service Provider aims to respond to messages within twenty‑four (24) hours on business days. Response times may vary based on volume, travel, or unforeseen circumstances, but Service Provider will make reasonable efforts to honor this window.  

Text coaching is intended for:  

  • Accountability check‑ins and progress updates.  

  • Brief clarifying questions about strategies or action steps.  

  • Short mindset or implementation support related to the goals defined in the Program.  

Service Provider may, in its discretion, suggest that in‑depth topics be moved to live sessions if the text exchange becomes too complex or frequent for this format.  

7. COACH TRAVEL AND VACATIONS

From time to time, Service Provider may be unavailable for limited periods due to vacation, travel, or other planned time away. Service Provider will make reasonable efforts to provide advance notice of such periods to Client via email or text. During these planned breaks, text access and live sessions may be temporarily paused. The Term of the Program will be extended by the length of any such Service Provider‑initiated pause (up to the number of days Service Provider is unavailable), and Client will still be entitled to all contractual 1:1 calls included in the Program.

8. COACH ILLNESS, FAMILY EMERGENCY AND OTHER UNPLANNED AVAILABILITY

If Service Provider becomes unexpectedly unavailable due to illness, family emergency, or other unforeseen circumstances, Service Provider will notify Client as soon as reasonably practicable, when possible, and will make reasonable efforts to reschedule any affected live sessions. Any days during which Service Provider is unavailable for more than a de minimis period (for example, a full business day or more) will not be counted against the Term of the Program; the Term will be extended by the total length of such Service Provider‑initiated pauses, and Client will remain entitled to all contractual 1:1 calls included in the Program. No refunds will be provided for such events; Client’s remedy is extension of access and rescheduling of impacted sessions. 

9. NATURE AND LIMITS OF SUPPORT

  • The Program provides coaching support related to habits, follow‑through, accountability, and goal implementation. It is not mental health therapy, medical care, emergency support, legal advice, financial advice, or any other licensed professional service.  

  • Service Provider is not a licensed medical, mental health, legal, or financial professional and does not diagnose, treat, or provide regulated professional advice.  

  • Client agrees not to use the Program for crisis support, mental‑health emergencies, physical‑health emergencies, or any situation that would reasonably require the care, advice, or intervention of a licensed professional. In such situations, Client should contact appropriate licensed professionals or emergency services in Client’s area.  

10. PAUSES

  • During a 3‑month or 6‑month Term, Client may request one (1) pause of up to thirty (30) consecutive days.  

  • During a 12‑month Term, Client may request up to two (2) pauses total, each up to thirty (30) consecutive days (one pause per six‑month block).  

  • Pauses are subject to Service Provider’s approval and scheduling constraints. During an approved pause, Client does not have access to text coaching or live sessions, unless otherwise agreed in writing by Service Provider.  

  • The Term end date shall be extended by the total length of any approved pause(s), so that Client receives the full active service period purchased. Program Fees remain non‑refundable.  

11. CHANGES IN PROGRAM LEVEL (UPGRADES AND DOWNGRADES)

  • Any change in Program level (e.g., to a higher or lower intensity of support) is not automatic and requires Service Provider’s prior written approval.  

  • Downgrades.   If Service Provider approves a downgrade during the Term, Client will be charged a one‑time administrative fee of one hundred dollars (US $100). No refunds will be provided for Fees already paid; any adjustment will only affect future billing or access, as set out in writing by Service Provider.  

  • Upgrades.   If Service Provider approves an upgrade during the Term, additional Fees will be prorated at the then‑current price for the remaining portion of the upgraded Term, not at Client’s original sign‑up price.  

  • Changes in level do not alter the non‑refundable nature of the original Fees.  

12. REFERRALS TO OTHER PROFESSIONALS

From time to time, Service Provider may refer or suggest that Client or Participants consult with third‑party professionals (including licensed medical, mental health, legal, financial, or other providers). Such referrals or suggestions are offered as a convenience only and do not constitute an endorsement, guarantee, or warranty of any third party or their services.  

Client acknowledges that any decision to engage a third‑party professional, follow their advice, or act (or not act) based on that advice is solely Client’s responsibility. To the fullest extent permitted by law, Service Provider is not responsible or liable for any acts, errors, omissions, advice, treatment, or services provided by any third‑party professional, even if they were identified, mentioned, or introduced by Service Provider.  

13. COACHING CONFIDENTIALITY AND LEGAL EXCEPTIONS

In the course of the Program, Client or Participants may share personal, professional, or sensitive information. Ethically, Service Provider treats information shared during coaching (including via text and in live sessions) as confidential and will make a good‑faith, reasonable effort to maintain such confidentiality consistent with the role of a coach.  

Client understands and agrees that confidentiality cannot be guaranteed in all circumstances. Service Provider may disclose information, without further consent, if required to do so by law, court order, subpoena, or other legal process, or if Service Provider reasonably believes disclosure is necessary to prevent or respond to an imminent risk of serious harm to Client, a Participant, or others, or to comply with applicable laws, regulations, or professional or ethical obligations. Client further understands that SMS, Signal, and WhatsApp are electronic communication tools that carry inherent security and privacy risks, and agrees that use of such tools is at Client’s and Participants’ own discretion.  

14. RESPONSIBILITY AND RESULTS

Coaching is a collaborative process that requires active participation from Client and Participants. Client and Participants remain fully responsible for their own decisions, actions, and outcomes. Service Provider does not and cannot guarantee any specific results, outcomes, income, or performance improvements; results will vary based on many factors, including individual circumstances and implementation.